Health Literacy, Health Communications, Health Education
Communication Practices of Dentists and Staff Opinions of Maryland Dentists
Alice M. Horowitz (School of Public Health (UMD) Behavioral and Community Health Faculty)
Purpose: The purpose of this study was to determine the perceptions of English speaking Maryland adults with young children about the manner in which their dentist and staff communicated with them. Methods: We conducted a statewide random sample phone survey of Maryland adults who had a child in the home 6 years of age or younger. We asked 5 questions about patient satisfaction with their dental providers communication skills. Results: 802 surveys were completed. The majority of respondents were female and Caucasian. Most respondents reported positively about their dentists communication skills; those with higher levels of education and women were more likely to respond favorably. Respondents whose child was insured with Medicaid were less likely to respond favorably. Conclusions: Overall, dentists and staff should consider improving their communication skills.
Importance to public health: